FAQ

Creating an account is quick. Click “Sign Up” on the homepage, provide your email, create a password, choose your preferred currency (USD), and enter basic personal details like your name and date of birth. You’ll receive an email to confirm your address; click the verification link to complete registration. Don’t share login details with anyone, and choose a strong password. If you already have an account, use “Log In.” If you run into issues during signup, clear your browser cache, try a different browser, or contact support at support@cluckcasino.com for help.

Cluck Casino accepts Bitcoin (BTC), MasterCard, and Visa for deposits. All transactions operate in US dollars. Deposits with cards are usually instant, while Bitcoin deposits depend on network confirmation times. Withdrawal processing times vary by method and verification status; card withdrawals can take several business days, Bitcoin withdrawals depend on blockchain confirmations, and processing may be delayed until KYC verification is complete. Note that minimum redemption for cashout is $50. If a transaction fails, check card details, confirm sufficient funds, or contact support for transaction-specific help.

Most Cluck Casino bonuses activate automatically—no code required. The welcome bundle, for example, includes “Up to 100K Gold Coins and 5 Cluck Bucks.” The first purchase bonus gives 40 Cluck Bucks on a $20 purchase. Daily login bonuses, mail-in bonuses, and referral rewards are automatic or tied to simple actions. Bonuses come with clear terms, including wagering rules and state restrictions. For full current offers, eligibility, and detailed T&Cs, visit our promotions page. Remember that bonus offers, amounts, and eligibility can change, so always read the promotion terms before claiming.

The No Deposit Wheel spin is an automatic, no-code reward that can award up to 100,000 Gold Coins and up to 5 Cluck Bucks. Activation is automatic for eligible accounts, but prizes are subject to minimum payout rules—for instance, some Cluck Bucks require a minimum redemption of 2 Cluck Bucks before cashout. The No Deposit Wheel is not available in certain states (see the restricted states FAQ). Prizes from the wheel may carry wagering or redemption conditions, so check the bonus terms tied to the spin. If the wheel doesn’t appear on your account, contact support for eligibility confirmation.

Wagering requirements (playthrough) are the number of times you must bet bonus funds before you can withdraw them as cash. For example, if you receive 40 Cluck Bucks with a 20x wagering requirement, you must wager $800 worth of eligible bets (40 x 20) before withdrawing bonus-derived winnings. Different games contribute differently toward playthrough, and some bets may be excluded or capped. Bonuses may also have maximum cashout limits and a $50 minimum redemption rule. For precise calculations and full terms that apply to each promotion, check the detailed terms and conditions or contact support.

Cluck Casino’s VIP program has multiple tiers where players earn “Feathers” to climb ranks and unlock perks. Tiers offer boosted login rewards, exclusive discounts, and special promotions tailored to higher levels. Progress is based on gameplay and qualifying purchases; the more you play, the more Feathers you earn. Specific tier benefits and qualification thresholds are published in the VIP section—see full details. VIP benefits may include faster withdrawals, personalized offers, and access to exclusive events. Program rules and rewards can change, so review the VIP terms to understand how to reach the next tier.

Yes. Certain promotions and bonuses are restricted in specific states. Currently, some bonus offers and features are not available to players in Connecticut, Idaho, Michigan, Nevada, New York, and Washington. Account registration and play may still be allowed depending on local regulations, but promotional eligibility can differ. Always confirm your eligibility for promotions during signup or before claiming a bonus. If you’re unsure how local laws apply to you, contact support or consult local gaming authorities.

Cluck Casino offers a broad selection of slots, table games, live dealer titles, and specialty games powered by many well-known providers. The platform features titles from Apparat Gaming, Betsoft, Bgaming (Softswiss), GGames (Gamevy), Hacksaw Gaming, KA Gaming, Kalamba Games, Microgaming (Apricot), Rogue, Slotmill, Swintt, Turbo Games, Vivo Gaming, and Wazdan. You’ll find classic slots, video slots, blackjack, roulette, poker variants, and live dealer tables. Game availability can vary by jurisdiction and device. If a specific title isn’t visible, check region restrictions or contact support for details.

Yes. Cluck Casino works on modern mobile browsers for smartphones and tablets, with games optimized for touch play. There may also be platform-native apps for certain devices in supported regions; check the site or support team for availability. If you experience slow load times on mobile, try closing other apps, switching from Wi‑Fi to cellular, or clearing the browser cache. Mobile game performance depends on device capability and internet connection quality.

KYC (Know Your Customer) verification helps secure accounts and comply with legal requirements. Typical steps include submitting a government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within a specified period), and, for some payment methods, proof of ownership of the payment account or card. Verification times depend on document clarity and volume, but many checks complete within 24–72 hours. You’ll be notified by email once verification is approved or if additional documents are needed. Withdrawals may be delayed until verification is complete.

Cluck Casino uses industry-standard protections to keep your account and payment information safe, including encrypted connections and secure data handling practices. Accounts are protected by passwords, and we recommend enabling any available two-factor authentication and using strong, unique passwords. Payment details are processed through secure, PCI-compliant channels, and Bitcoin transactions follow standard blockchain confirmations. If you suspect unauthorized access, change your password immediately and contact support. Cluck Casino also performs routine account monitoring to detect suspicious activity and protect players.

Customer support is available via live chat for fast, real-time assistance, and by email at support@cluckcasino.com for detailed inquiries. The FAQ section on the site covers many common issues; if you need personalized help, open the chat or send email with your account details and a clear description of the problem. For complex issues like payment disputes or verification, include screenshots and transaction IDs to speed up resolution. For access to the support portal and live chat, visit.