Support
At Cluck Casino, our support team is here to make your experience smooth and stress-free. Whether you have a question about your account, a deposit or withdrawal, a bonus, or a game glitch, we’re ready to help. Our approach is personal and approachable — tell us the issue, and we’ll work with you until it’s resolved.
How to reach us right away
- Live chat: Click the chat icon on the site for real-time help from a support agent. This is the quickest way to get answers about gameplay, deposits, or verification.
- Email: For detailed requests, send a message to support@cluckcasino.com . Attach screenshots or documents when needed, and our team will review everything carefully.
- Phone support: We do not offer phone support at this time. If you prefer not to use live chat, email is the best alternative for non-urgent matters.
What to expect: typical response times
We aim to handle requests quickly and professionally. Typical response times are:
- Live chat: usually within a minute, depending on volume.
- Email: commonly within 12–24 hours for standard inquiries; verification or complex cases may take up to 48 hours. These are typical timelines and may vary during peak periods or when additional document checks are required.
Quick answers in the FAQ and help center
For fast self-service, check our FAQ section for common topics like account setup, deposit and withdrawal limits, bonus terms, and troubleshooting. The FAQ covers essentials so you can get back to playing without waiting. If you can’t find a solution there, start a live chat or email us and we’ll take it from there. For details about our sign-up offers, see our welcome bonus page.
Support for accounts, payments, and gameplay
Our team is trained to assist with a wide range of issues:
- Account verification and security checks
- Deposits and withdrawals in USD and crypto (including Bitcoin/BTC), and payments via Visa and MasterCard
- Bonus eligibility, wagering requirements, and VIP benefits
- Game performance, crashes, and software provider questions We handle sensitive information securely and follow industry best practices when reviewing documents and transactions.
Knowledgeable people who care
You’ll be helped by real people who know the site, our promotions, and the games from our providers. We stay up to date on popular titles from partners like Betsoft, Microgaming, Wazdan, and others, so we can quickly sort gameplay and technical questions. If an issue requires escalation, our specialists will step in and keep you informed until it’s resolved.
Reach out—whenever you need us
We provide 24/7 support through live chat and email to make sure help is available around the clock. If you prefer a quick answer, start a chat; for records and detailed requests, email support@cluckcasino.com. We’re here to help you enjoy the site confidently and securely, and we welcome your questions.